Returns

Return Policy:

Should you want to return our AerogelSleep product, simply contact our Support staff who will help organise a pick up. Aerogelsleep covers any shipping costs involved with the return of item. Please note all collections are during business hours. If you cannot be home for pickup, you can leave your product in a safe, undercover location along with the completed pickup form and we will collect it. All failed pickup attempts will be charged to the purchaser at the full price

There is no need to keep any boxes or repackage your mattress.

Once your item has been collected, a full refund will be issued. Please allow 5-10 business days for the funds to appear in your account.

Please note you will not be granted a return or refund if the product is damaged or has mould, dirt, stains or tears resulting from poor care and/or handling. 

In the case of an exchange, you will be responsible for any difference in pricing.

Aerogelsleep has never and will never re-sell a product which has been returned to us.